Access to Your Health Information
NOAH is pleased to offer MyChart — a free, easy-to-use, secure website and mobile app that allows you to:
- Schedule or cancel appointments online with your primary care physician.
- Review test and lab results.
- Email your doctor/provider with non-urgent medical questions and get a response within two business days.
- Request prescription refills from your doctor/provider.
- Review your medications, immunizations, allergies and health history.
- Access patient education resources through nationally recognized sources.
- Review post-visit instructions.
- Conveniently and securely pay your bills online for all of your NOAH accounts.
As a NOAH patient you will find your activation code on your after-visit summary paperwork.
Using any computer, smartphone or tablet with internet access, go to https://mychart.ochin.org/NOAHHelps/ and click on the Sign-Up Now button in the “New User?” box. You’ll be asked to enter your activation code and set up your MyChart user ID and password.
If you don’t have an activation code, you can request one by clicking on the Sign-Up Now link followed by Click Here to Request Access.
Proxy Access
Proxy access allows parents, legal guardians, caregivers, and others to log into their personal MyChart account, and then connect to medical information for the patient they represent. Available access is based on the age of the patient and proper authorization.
Q. Who can sign up for MyChart?
A: To sign up, you must be at least 13 years old. For children 12 and under, Proxy Access can be assigned to receive certain MyChart information.
Q. Can I use MyChart to view health information for my child or another adult in my family?
A: A parent will automatically have responsibility for a child’s MyChart information until age 13. For children up to age 18, you can request Proxy Access to view their MyChart Account. Once the child turns 18, the proxy access will be deactivated. Proxy access for adolescents ages 13-17 is limited.
Q. Is there a fee to use MyChart?
A: No. MyChart is a free service.
Q. When can I see my test results in MyChart?
A: If you had tests completed through your provider’s office, most will automatically be released after two business days; imaging results will automatically be released after three business days.
Q. Can I pay my bill online?
A: Yes, MyChart offers convenient online bill pay for all of your NOAH accounts.
Q. If I send a message to my NOAH provider, when can I expect a reply?
A: You’ll receive a response within two business days. Please don’t use MyChart for medical matters requiring urgent attention. Instead, contact your doctor’s office directly. If you have a medical emergency, please call 911.
Q. Who else can see my MyChart information?
A: Your NOAH provider and the office caregivers can see the information in your electronic health record so that they can care for you. Other people will not be able to see your MyChart information unless you give them permission through Proxy Access.
Q. Can my spouse and I share one MyChart account?
A: No. Due to the sensitive nature of medical information, each adult must establish their own MyChart Account. However, you may choose to assign Proxy Access through MyChart.
Q. What if I have questions?
A: For general questions about MyChart, please call 480-882-4545. If you need a new activation code you will need to contact your NOAH provider. If you’re experiencing technical problems, please contact the NOAH Patient Engagement Center at 480-882-4545.
Q. I forgot my password. What should I do?
A: You may click the “Forgot password” link on the MyChart sign-in page to reset your password online. You may also contact the NOAH Patient Engagement Center at 480-882-4545 to request a new, secure password.
Q. Where can I update my personal information (home address or e-mail, or change my password)?
A: To make changes to your personal information, select the health icon from the top tool bar and then click on demographics. To change your password, select the settings icon from the top tool bar, and then click on security settings.
Q. Can I print information from MyChart?
A: Yes. You can print information in an easy-to-read format by clicking the printer icon. It’s located in the top right corner of the screens that contain health information. This makes it easy to share health information with other healthcare facilities, an employer or school.
Q. Is MyChart secure?
A: Great care is taken to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each MyChart user has a unique password, and that account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you’re securely logged into the MyChart website.
Q. What is your privacy policy?
A: NOAH follows strict federal and state confidentiality laws and has the highest security measures in place to protect the privacy of your information. Your name and e-mail address will be treated with the same care and privacy as your health record and will never be sold or leased.
Q. I was logged out of MyChart; what happened?
A: NOAH does everything possible to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 19 minutes, you’ll receive a warning message, allowing you to continue or log out. This will happen every 19 minutes of inactivity up to 90 minutes. At that point, you won’t receive a warning; you’ll be automatically logged out. It’s recommended that you log out of your MyChart session if you need to leave your computer for even a short period of time.
Q. My activation code doesn’t work. What should I do?
A: For your security, your one-time activation code expires after six months. If you’re experiencing problems with your activation code or need a new one, please call 480-882-4545.
Q. Is my activation code my username?
A: No. Your activation code is not your MyChart username or password. You’ll only use this code to log into MyChart for the first time. (The code will expire after you have used it or after six months). When you log into MyChart the first time, you’ll be prompted to create your own unique MyChart username and password.
Q. What do I do about an immediate medical matter?
A: Please don’t use MyChart for messages requiring urgent attention. For urgent medical matters, contact your doctor’s office directly. If you have a medical emergency, please call 911.
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