NOAH Website Privacy Policy

At Neighborhood Outreach Access to Health, we are committed to providing patients and users of this Service authoritative and accurate health information. To achieve our goal of providing online information that is thorough, well-written, current, and unbiased, we have developed strong standards and processes.

This website, including all of its content, look and feel, databases, domain name (collectively the “Service”) is owned and maintained by or for Neighborhood Outreach Access to Health, an Arizona non-profit public benefit corporation, which is hereinafter collectively referred to as “NOAH”, “we”, “us”, or “our”. The term “you” or “your” refers to viewers or users of this Service.

This document, consisting of Part I, Part II, and Part III, is both an AGREEMENT hereby entered into by you and NOAH and also the policy of NOAH in making this Service available to you.

Part I – Services Provided through this Website

This Part I describes how information provided through this Service is selected, reviewed, and updated, and what the role of this Service is in providing information. If you have any questions, suggestions, or comments, please contact our Website Service manager at info@noahhelps.org.

This Service provides health information, it does not provide medical advice.

The information and online services we provide through this Service are not meant to replace the advice and care you receive from your health care professional, and are not moderated or reviewed by a healthcare professional, and any communications do not constitute medical advice and should not be relied upon as such. Any medical information on any online pre-registrations forms or referral forms which may be made make available through this Service as a convenience to you is not be reviewed by a healthcare provider until after your in-person registration.

We hope that this information will help you to be better able to participate with your health care providers in making informed decisions about your care. Except where explicitly stated otherwise, it is not intended as specific medical advice. It is not a substitute for appropriate professional medical treatment or diagnosis. The resources, data submission forms, and other means of communication provided through this Service are for non-urgent purposes only.

Do not attempt to access emergency care through this Service. If you think you have a medical or psychiatric emergency, call 911 immediately or go to the nearest hospital.

What is a medical or psychiatric emergency?

An emergency medical condition is a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention.

Examples of symptoms that may be an emergency medical condition include the following:

• chest pain or pressure which may radiate to the arms, neck, back, shoulder, jaw, arm, or wrist
• sudden onset of severe abdominal pain
• severe shortness of breath
• sudden decrease in or loss of consciousness
• sudden inability to talk or to move one side of the body, or sudden slurred speech
• severe, persistent bleeding that cannot be stopped
• major injuries such as gunshot or stab wounds or severe injuries from a vehicle accident

If you are not sure what type of care you need, please call your personal provider of care.

What is an urgent symptom?

An urgent care need is one that requires prompt medical attention, usually within 24 to 48 hours, but is not an emergency medical condition. Examples of urgent care situations can include:

• minor injuries
• sore throats and upper respiratory symptoms
• earaches
• coughs
• backaches
• frequent urination or burning sensation when urinating

If you think you have an urgent symptom, please do not send a message through this Service. Please call your local medical facility or provider of care.

Content selection and credibility

Topics to be covered, their emphasis, and placement on the site are determined by our Service content team.

Whether produced by NOAH or licensed from outside sources, our site will contain health information that we believe to be credible and up-to-date. We will not make claims of therapeutic benefit without reasonable support. We encourage you to submit any comments or concerns you have about any health information Content on this Service by contacting our Web Service manager at info@noahhelps.org.

Where our health information comes from

The health information on this Service is either:

• authored or produced by NOAH staff and physicians
• licensed from reviewed and approved outside sources

Health links

To provide you with additional resources, this Service may contain hyperlinks to non-NOAH services. However, unless we state otherwise, providing an external link does not imply that may be of benefit to you or that it is formally endorsed by NOAH. We will make reasonable efforts to ascertain that linked sites abide by appropriate ethical standards of conduct. While we do select the sites we link to with care, we do not vouch for or assume responsibility for the material contained on those sites.

When you do choose to link to an external site, you will be clearly advised that you are exiting our site.

External health-related Services to which we provide a link must meet all of the following criteria:

• The Service is provided by an organization known to NOAH
• It offers relevant products, services, and/or health information
• The health information on this site meets our standards for thoroughness, accuracy, relevance, and timeliness

We reevaluate all external health-related Services to which we link at least annually.

Classes

Information on health education or other classes will be updated regularly. However, we urge you to call the telephone number provided in order to make sure class information is up-to-date.

Updating our policy

As the types of health and medical information we produce and review undergo change, we will update this policy. The date of the most recent update will be clearly posted at the end of this policy. We encourage you to periodically reread this policy, to see if there have been any changes to our policies that may affect you.

Vendor relationships

We will clearly disclose on the site any significant business relationships between NOAH and other organizations mentioned on our site. We will make reasonable efforts to determine that companies that provide health content or health-related services for this Service abide by appropriate standards of conduct.

Advertising policy

This Service does not accept payment for advertising from any source not affiliated with NOAH.

Product sales policy

Any information promoting a product or service that is offered for sale via this Service will be clearly identified as marketing information.

Part II – Privacy Practices for this Service

This Part II of the policy describes how we protect your privacy as a user of this Service; not as a patient. If you are a patient of a NOAH medical facility, you have other rights with respect to data within a designated record set, which is a term defined under the Health Insurance and Portability and Accountability Act of 1996 (“HIPAA”). For a more complete description of a patient’s rights under HIPAA, please refer to the Notice of Privacy Practices of your specific NOAH medical facility.

Web Site Privacy Statement

We do not sell or rent personal information received through your use of this Service.

This Service has security measures in place to help protect against the loss, misuse, or alteration of information under our control. These measures include encryption of data and using a secured messaging service when we send you personal information electronically. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this Service by Internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed under a particular NOAH facility website herein. If you have privacy or data security related questions, please feel free to contact the office identified at the end of this document.

Use of Data Received in Pre-Registration or Referral Forms

Should you submit information on a pre-registration form using this Service, the data (“Data”) therein may become part of a designated record set that we create for you. However, such Data will not be reviewed by a healthcare provider and will not be deemed part of our designated record set unless and until you are registered in person at our medical facility. Should you fail to be registered in person at the NOAH medical facility and date designated, we will keep the Data for up to thirty (30) days and thereafter delete it from our files.

Site Visitor data

NOAH routinely gathers data on activity at this Service site, such as how many people visit the site, the pages they visit, where they come from, how long they stay on the site, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve the Service for you, including it site content and overall usage. The information is not shared with other organizations for their independent use.

Collecting and using personal information

Except as disclosed in this policy and the Notice of Privacy Practices, we do not collect any identifiable information about visitors to this site.

1. Web logs
   We maintain standard web logs that record data about all visitors and customers who use this site and we store this information for a while. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; the address of the website you linked from, if any. If you sign on to this Service to use its secured features, our web logs will also contain an individual identifier and show the services you have accessed.

All web logs are stored securely, and may only be accessed by NOAH employees or designees on a need-to-know basis for a specific purpose. NOAH uses web log information to help us design our site, to identify popular features, to resolve user, hardware, and software problems, and to make the site more useful to visitors.

2. Internet cookies
   We may place Internet “cookies” on the computer hard drives of visitors to this Service site. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for you. The cookie consists of a unique identifier that does not contain information about you or your health history. We use two types of cookies, “session” cookies and “persistent” cookies.

A session cookie is temporary, and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your “click path” through our web pages.

Persistent cookies remain on your hard drive after you’ve exited from our site, and we use them for several reasons. For instance, when you give us permission to “remember” a feature about you when asked by the web site, such as your nearest NOAH medical facility, we place a persistent cookie on your hard drive so that the next time you visit us, we won’t have to ask you that information again. If you’ve given us permission to e-mail you with information about your NOAH health care services, or for other reasons, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site. We sometimes use this type of persistent cookie with a “web beacon” (see below). Persistent cookies will not contain any personal information about you such as a NOAH Health/Medical Record number.

You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of this site may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s help file for detailed instructions and browser updates available from the browser licensor. In addition, further information regarding cookies may be available on other websites or from your Internet service provider.

3. Web beacons
   We may also occasionally use “web beacons” (also known as “clear gifs,” “web bugs, ” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our e-mail communications, and for other purposes. Web beacons are tiny images, placed on a Web page or e-mail that can tell us if you’ve gone to a particular area on our Service site. For example, if you’ve given us permission to send you e-mails, we may send you an e-mail urging you to use a certain feature of this Service. If you do respond to that e-mail and use that feature, the web beacon will tell us that our e-mail communication with you has been successful. We do not collect any personal health information with a web beacon, and do not link web beacons with any other personal health information you’ve given us.

Since Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.

4. E-mails
   We may use a third-party vendor to help us manage some of our e-mail communications with you. While we may supply this vendor with e-mail addresses of those we wish them to contact, your e-mail address is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an e-mail, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you’ve clicked on that link, and have visited our Service site. NOAH never shares any information, other than your e-mail address, with our third-party e-mail vendor, which does not share these e-mail addresses with anyone else.

Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by following the “unsubscribe” information at the bottom of each such e-mail.

5. Evaluation and research
   We will periodically ask users to complete surveys asking about their experiences with features of the Web site. Our surveys ask visitors for demographic information such as age, gender, and education, but will not request in such surveys that users provide specific information about any medical condition. We use survey information for research and quality improvement purposes, including helping NOAH to improve information and services offered through this Service. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and web log data may be stored for future research and evaluation.
6. Messages and transactions
   Comments or questions sent to us using e-mail or secure messaging forms will be shared with NOAH staff and health care professionals who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. However, they will not become part of your medical record or a designated record set unless and until you are seen and examined in person by a NOAH healthcare professional.

When you use a service on the secure section of this Web site to interact directly with NOAH health care professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient.

7. Credit card transactions
   If you provide us with your credit card number for charitable donations or other payments, we will treat your credit card number in a secure manner. But your credit card number should never be entered into an unsecured website page. Not all pages on this Service are intended to be secure. Only provide a credit card number in the box or area that we specifically designate as secure.
8. Data integrity and correction
   Requests to view and correct personal information on this Service that is documented in your medical record may be submitted using the contact information provided at the end of the Notice of Privacy Practices for your specific NOAH medical facility.
9. Children
   We do not knowingly allow or solicit anyone under the age of 13 to participate in any activity at this site, and we do not knowingly allow NOAH patients under the age of 13 to create accounts that allow access to the secured features of this site.
10. Disclosures
    We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Personal information disclosed to vendors or contractors for our operational purposes may not be re-disclosed to others by such a vendor or contractor.

We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of this Service and to take precautions against liability.

11. Opt out
    If a user makes a request to receive information in an ongoing manner through this Service by providing their e-mail address (for example, requesting a subscription to one of our online publications), a user may make a request to discontinue future mailings. Similarly, if you receive information about a NOAH service through e-mail, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by e-mail will contain information about how to opt out.

Part III – Terms and Conditions for this Service

Purpose

NOAH provides this Service to allow its users to view information, communicate with our providers and staff and each other, and obtain clinical and insurance services. This resource is not a substitute for the advice of your personal physician or other qualified health care professional. The mention of specific products or services by this Service does not constitute or imply a recommendation or endorsement by NOAH unless it is specifically stated.

Links

This Service may provide links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of other websites. Consult the privacy statement of each website you visit. Links to other websites do not constitute or imply endorsement by NOAH of those sites, the information they contain, or any products or services they describe.

Access, correction, and data integrity

Although we attempt to ensure the integrity and accurateness of this Service, we make no guarantees as to its correctness or accuracy. It is possible that the Service could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the Service by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected.

Revisions, changes, and updates

We may revise our policies and the information provided by this Service or change or update the Service without notice. NOAH may also make improvements and/or changes in products and/or services described in this information or add new features at any time without notice. Any revised policy will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We encourage you to periodically reread these Terms and Conditions to see if there have been any changes to our policies that may affect you.

Visitor/member message boards and other interactive areas

NOAH may, but is not obligated to, monitor or review any areas of this site where visitors transmit or post communications or communicate solely with each other, including, but not limited to, message boards and other user forums, and the content of any such communications. NOAH, however, will have no liability related to the content of any such communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. NOAH retains the right to remove, in its sole discretion, communications that include any material deemed abusive, defamatory, obscene, or otherwise inappropriate. Patients and visitors to the website should not include their protected health information in any visitor or message board that is publically viewable.

Warranty Disclaimer

NOAH provides the information on this Service. THIS SITE AND ITS CONTENT AND SITE-RELATED SERVICES ARE PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND HYPERLINKED WEBSITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY NOAH NOR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY NOR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.

LIMITATION OF LIABILITY

NOAH, ITS SUPPLIERS, AND OTHER THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE “SITE,” AND/OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Copyrights

Except as otherwise indicated, all content on this site, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, “look and feel” and software, is the property of NOAH and/or its licensors and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of NOAH and/or its licensors and is protected by United States and international copyright laws. Unless specifically authorized in writing by NOAH, any use of these materials, or of any materials contributed to this site by entities other than NOAH on any other website or networked computer environment for any purpose is prohibited. All rights reserved for all countries. Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by NOAH. The materials provided by this Service may be downloaded and/or reprinted for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s).

Trademarks and service marks

All names, words, symbols, and graphics representing NOAH, are the trademarks or registered trademarks of NOAH and protected by trademark laws of the U.S.A. and other countries. Other proprietary NOAH logos may be designated as such from time to time on this site through use of the TM, SM, or ® symbols. Users of this site are not authorized to make any use of the NOAH marks, including, but not limited to, as metatags or in any other fashion which may create a false or misleading impression of affiliation or sponsorship with or by NOAH.

Infected or Corrupted Materials

You also understand that the Provider cannot and does not guarantee or warrant that files available for downloading through the Service will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. Each Member is responsible for implementing sufficient procedures and checkpoints to satisfy his or her particular requirements for accuracy of data input and output, and for maintaining a means external to the Service for the reconstruction of any lost data. The Provider does not assume any responsibility or risk for your use of the Service.

Questions, complaints, and contacts

If you have any questions about this policy and agreement, including your rights under this document, you can contact the NOAH Compliance Officer by telephone at 480-882-4545 or by U.S. mail at the address below:

Neighborhood Outreach Access to Health
7500 N. Dreamy Draw Drive, Suite 145
Phoenix, AZ 85020
ATTN: NOAH Compliance Officer