Telehealth: Video and Phone Visits
Telehealth or “virtual visits” connect you with your provider remotely using a phone, cellphone, tablet, laptop, or desktop computer. These scheduled appointments are just like a normal appointment and your insurance company will be billed like normal too.
Why Choose Telehealth
- Appointments available:
- Medical
- Nutrition
- Counseling
- Psychiatry
- Common telehealth topics include allergies, cold and flu symptoms, minor injuries, medication refills, mental health, rash, results review, and more.
- Connect with the same provider online and in-person.
- Feeling sick? Stay in bed – we’ll come to you.
- Save time by connecting when and where it works for you.
Frequently Asked Questions
How do I check in to my video telehealth appointment?
1. Your video visit requires a computer, tablet, phone, or other device with a camera and microphone.
2. For Best Results, Download the Zoom App
– Go to the App Store or Google Play Store on your device
– Search for Zoom
– Download/install the Zoom application (it’s free!)
3. Check Your Email or Text
Click on the appointment link provided by text or email message (actual link text will vary). In most cases your provider’s medical assistant will call up to 30 minutes before your appointment to complete check-in and ensure you receive the link.
4. Click the Pop-Up
Watch for an on-screen prompt to open with Zoom. Choose “Always”. Some devices may automatically redirect you to the Zoom App.
5. Wait for Meeting
A screen will appear that reads “Waiting for the host to start this meeting.” (DO NOT click Sign In)
6. The Provider Will Start the Meeting
Once the provider has started your meeting, you will be promoted to start your video.
7. Select Audio
Select the option to use audio based on the type of device you are using.
8. Begin Your Visit
What can NOAH telehealth be used for?
Telehealth appointments can be made for common conditions/symptoms including:
- Abdominal pain
- Acne
- Allergies
- Bites
- Blood pressure
- Chest pain
- Chronic conditions – high cholesterol, diabetes, hypothyroidism, etc.
- Cold/flu symptoms (fever, runny nose, cough, sore throat)
- Constipation/diarrhea
- Controlled medication requests
- COVID-19 symptoms/testing
- Dental pain
- Ear pain
- Eye redness/swelling/discharge
- FMLA documentation
- Headaches
- Home health orders
- Lab results
- Medication refills/prescriptions
- Mental health – anxiety, depression, etc.
- Menstrual concerns/PCOS
- Minor injuries
- MRI orders
- Nausea/vomiting
- Neurologic complaints (weakness, numbness, headaches, vision changes, speech changes)
- Palpitations
- Rash
- Referral requests
- Results review
- Shortness of breath
- UTI/vaginal symptoms (patient may need to come to clinic for in-person testing)
- Vision changes or vision loss
- Weight loss/management
What would require an in-person visit?
Telehealth cannot be used for:
- Well child checks/sports physicals
- Adult physicals/ well woman exams
- Medicare wellness visits
Do I need to be in Arizona during my telehealth visit?
Yes, the patient must be in the state of Arizona during the telehealth visit.
Where can NOAH telehealth be provided?
- Telehealth appointments can at home, work, or any other location with the state of Arizona.
- For your privacy, we require patients to attend telehealth visits in a private space with limited background noise or activity.
- Telehealth visits cannot take place while inside a moving vehicle (including public transportation).
Is there an additional cost?
There is no additional fee for a telehealth visit versus an in-person visit. NOAH will work with your insurance to get these visits covered.
Do I need to create an account?
No, you don’t need to create any special accounts to see your provider. You can simply go to the link your provider sends you via text or email. You will check in and your provider will start the call when they are ready.
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